Returns & Exchanges
At Canada Flower Delivery, we strive to ensure every arrangement arrives fresh and beautiful; however, if you are not completely satisfied with your order, please contact us within 24 hours of delivery for a replacement or store credit.
Contact Customer Support
Email or call our support team within 24 hours of receiving your flowers to report any issues with freshness or quality.
Provide Photo Documentation
Attach a clear photograph of the arrangement and the delivery tag to help us assess the condition of the flowers.
Verification Process
Our floral experts will review your claim and the provided photos to determine the best resolution, typically within one business day.
Resolution Delivery
Once approved, we will arrange for a fresh replacement delivery or issue a store credit for the full value of your purchase.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing